Coronavirus Updates & Hospital Visitor Policy

How To Check In To A Video Visit

MUSC Health Primary Care is now able to do video visits in place of an office visit, throughout the COVID-19 pandemic and beyond. This online service is available for patients of all ages, both new and returning.

This is a simple process and only requires a smartphone or other device with video and an internet connection. If you can FaceTime or Skype you can do this, too. If you need to book an appointment, please call your provider’s office directly or call 843-792-7000.  

We use musc.doxy.me. Before your visit, go to https://doxy.me/precall-test/ to test how it works on your phone or computer. On iPhone and Android smartphones, the key is enabling your camera and microphone. On a computer, please use the Chrome, Firefox, or Safari web browser. If you’re having trouble allowing access to the camera or microphone, please use this resource from doxy.me to troubleshoot. Follow the step by step directions below to check in for your video visit: 

How to check in for your video visit 

Use a computer or device with camera, microphone, and internet connection. Chrome, Firefox, or Safari web browsers are best. The video visit will not work on Internet Explorer.

Primary Care Video Visit Check In Step 1 - Use a computer or device with camera/microphone

Enter your clinician’s doxy.me web address into the browser. You should have received this via email before your appointment. 

Video visit check in step 2 - Enter your clinician's doxy.me address into the browser

Allow your browser or device to use your webcam and microphone. 

Video visit check in step 3 - allow your browser to use your webcam and microphone

Type in your name and click check in. 

VIdeo visit check in step 4 - type in your name and click check in

Your care provider will start your visit 

video visit check in step 5 - your care provider will start your visit

Tips to get the best video visit experience: 

  • Make sure you have a good internet connection 
  • Restart your device before the visit 
  • Test your camera and mic from the waiting room