Registration Policies & Procedures

Registration & Payment

In order to register for a class/program, applicants must do the following:

Step 1

  • Applicants within the hospital can register for a class in MyQuest. Applicants outside of the hospital can register for a class at MUSC LearningNote: The MUSC Learning page cannot be viewed from a mobile device. You must use a desktop or tablet to successfully create an account.

Step 2

  • Create an account. Once your account is created, log into your account. Please make sure to record your username and password as you will use it to access the registration portal in the future.

Step 3 

  • In the search toolbar, type the course name and click on the course. Read the course information and select the desired course date to enroll. After registering, you will receive an email confirmation; if you do not receive a confirmation, your registration did not go through.

Step 4

  • Payment can be made by credit card (VISA, MasterCard, Discover, American Express) or by check (made out to Medical University Hospital Authority). Credit card payments can be made at 843-792-9055. Please contact us at interpreterservices@musc.edu if you need an invoice and/or would like to pay by check. (Please see information below about refunds)
  • Please send checks to Interpreter Services, 169 Ashley Avenue, Suite 840NT MSC338, Charleston, SC 29425

Your enrollment in the program is contingent upon meeting the course prerequisites (if applicable), and course fees are paid in full.

Refunds & Credits

A refund request for a class/program must be submitted in writing by interpretertraining@musc.edu. A seven-day notice of cancellation is required to receive a refund or to transfer to another class/program. Refunds will not be given after the class/program registration deadline; rather, a credit may be issued. Refunds are not available for some classes/programs, and a voucher to enroll in a future class/program is given instead.

Business Refund

Any participant who paid for a workshop, class, or training event by business check will have to fill out a vendor form and W-9 in order to receive a refund check. This process can take up to 30 days to receive your refund check. You can submit all documents to interpretertraining@musc.edu

Personal Refund

Any participant who paid for a class/program by personal check will have to fill out a W-9 in order to receive a refund check. This process can take a week to receive your refund check. You can submit all documents to interpretertraining@musc.edu.

Cancellations

In the event of a class/program cancellation, the Medical Interpreter Training Center will communicate this information to participants as quickly as possible. Participants can either request a refund or apply the registration fee as a credit toward a future program.

Reasonable Accommodations

If you require accommodations for your registered event, please contact the Interpreter Training Center at interpretertraining@musc.edu at least ten (10) business days prior to the event. Although requests for accommodations will be accepted after this date, Interpreter Training Center cannot guarantee the accommodation will be provided.