Visitor Restrictions to Hospitals & Ambulatory Sites

Restricciones a visitantes

MUSC Health has reduced the number of entry points and implemented tighter visitation policies for all hospitals and ambulatory sites on the peninsula. Patients seeking emergency treatment should continue to seek care at any MUSC Health emergency department.

All patients and approved visitors are required to wear masks when entering or moving about MUSC buildings. Anyone refusing to wear a mask will not be permitted in MUSC spaces. Masks are provided at entrances or homemade masks are permitted if they have two layers of material, fully cover the mouth and nose and fit around the sides of the face. Bandanas with open bottoms, neck-gaiter style coverings, or masks with mesh, holes or ventilation ports are not permitted.

Please refer to the links below for more information on mask requirements for visits:

Restrictions on Number of Visitors per Patient

As of April 23, 2021, MUSC Health modified its visitation restrictions. Exceptions, listed below, may be made in cases where supportive care persons are necessary or at the end of life. In addition to the screening and hand hygiene protocols currently in place, this means:

Adult Admitted In-Patients (University Hospital, University Hospital Extension, and Ashley River Tower):

  • Four identified supportive care people will be permitted to visit starting day one of admission. The four identified supportive care people will be the visitors allowed for the duration of the inpatient admission.
  • The four identified supportive care people will be the only visitors allowed for the duration of the inpatient admission.
  • Only two of the four identified supportive care people may be at the bedside at the same time.
  • Individuals under 18 years of age may be counted as one of the four identified supportive care people. They must be accompanied by an adult who is also designated as one of the four supportive care people.
  • One spiritual advisor/religious support person may visit and will NOT be counted as one of the four designated supportive care people. The spiritual advisor/religious support person may not stay overnight.
  • In the event that an exception is made to permanently change the supportive care person, Guest Services at the hospital entrance(s) must be notified of the change.
  • The attending physician may approve additional visitors for patients at the end of life.
  • All supportive care persons and/or visitors will be screened daily and required to wear a mask that meets MUSC's standards while in the hospital. Masks will be provided at entry locations or patients may wear their own that have two layers of materials, fully cover the mouth and nose and fit around the sides of the face.
  • Should a patient or visitor be determined to be wearing a mask that does not meet MUSC’s standards, they will be asked to replace it with one provided by the organization.
  • There will be no supportive care persons or visitors for COVID-19 positive patients or COVID-19 rule-out patients who are symptomatic. Exceptions may be allowed for end-of-life visitation. A waiver, provided by a member of your MUSC care team, must be completed before these visits occur. For end-of-life visitation, one spiritual advisor/religious support person may also visit and must also sign the waiver.
  • End of life visitation applies to adult COVID-19 positive patients who are expected to die on current admission. They will be allowed to have greater than one supportive care person at the bedside. Visitor permissions and hours must be granted by nursing staff. Support care people will NOT be allowed to stay overnight and must be willing to wear PPE. Facemask may be substituted for N95 respirator. Visitors will not utilize common areas of hospital to include cafeteria. One spiritual advisor/religious support person may visit and will NOT be counted as one of the designated supportive care people.
  • Patients who are COVID-19 positive, have been admitted greater than or equal to 14-days, classified as “hard to clear” and whose isolation is unlikely to be discontinued will be permitted to have one designated visitor. This visitor may not stay overnight and must have been previously COVID-19 Positive and meet MUSC COVID-19 discontinuation guidelines OR have received a complete round of COVID-19 vaccines (both doses). If vaccinated, must have completed second vaccination a minimum of two weeks prior to visitation request. Visitors will not utilize common areas of the hospital, including the cafeteria. The visitor must be willing to wear PPE.
  • Patients who have been admitted greater than or equal to 14-days, classified as “hard to clear” and whose isolation is unlikely to be discontinued are allowed to have one spiritual advisor/religious support person. This person must meet all the same criteria as other visitors to COVID-19 positive patients. Spiritual advisor/religious support person will NOT be counted as one of the designated supportive care people.
  • An asymptomatic patient undergoing Universal Testing (COVID-19 NP screening test) prior to hospital admission or a procedure may have two approved supportive care people present. If the COVID-19 NP screening test is positive, visitation will immediately end.
  • Patients who are admitted will not be required to wear a mask while in their inpatient room.
  • Identified supportive care person/visitor should wear a mask while in the patient's room except when sleeping.
  • Upon admission, ONE supportive care person is permitted to visit 24/7 for COVID-19 positive individuals under age 18 and pregnant women who are COVID-19 positive or are being tested for COVID-19. Infants whose mothers are breastfeeding are encouraged to be present, even if mother is COVID-19 positive.
  • Any member of the MUSC community with a badge who is a family member of an admitted patient but is not an identified supportive care person may visit the patient at the patient's request. This individual will have their badge displayed during their visit and will not be permitted to stay overnight. 

Ambulatory Care and Outpatient Visitor Restrictions for Non-Admitted Patients (Including Hollings Cancer Center)

Non-admitted patients at ambulatory locations and/or requiring access to hospital entrances, including those being dropped-off or picked-up, must follow restrictions aligned with inpatient and preoperative visitor policies. These patients will be screened, have their appointment verified and then be granted access to attend their scheduled appointment(s). All patients and supportive care persons will be required to wear a mask that is in compliance with current MUSC standards. A green visitor pass will not be provided for these outpatient appointments.

In addition to the screening, mask and hand hygiene protocols currently in place, please note the following restrictions by patient category: 

  • Adult Patients
    • One (1) designated supportive care person is welcome to be with the patient at the bedside.
    • The Nurse Manager may approve additional visitors for patients at the end of life.
    • Patients who are admitted will not be required to wear a mask while in their bed. The supportive care person will wear a mask except when sleeping.
    • Any member of the MUSC community with a badge who is a family member of an admitted patient but is not an identified supportive care person may visit the patient at the patient’s request. This individual will have their badge displayed during their visit and will not be permitted to stay overnight.
  • Pediatric Patients:
    • For pregnant mothers, two support persons will be permitted to enter the hospital or be at the mother’s bedside.
    • If the patient is less than 18 years of age, TWO supportive care people may accompany the child during their visit.
    • No children under the age of 18 years may visit.
    • Patients COVID+ status and visitation will be reviewed on a case by case basis.
    • Please immediately notify staff if a caregiver starts to feel any symptoms of a cold or flu.

We will work to ensure patient transport where appropriate.

MUSC Women's Health Ambulatory Locations

For the safety of our patients and care team members, we have COVID-19 appointment restrictions in place. Patients may bring only one support person to an appointment. The support person may be of any age. Patients and support persons (2 years old+) will be expected to wear masks during their visit. You may bring your baby to your six-week postpartum visit. Thank you for your anticipated cooperation.

MUSC Health’s primary goal is the safety of patients, families and care team members. Care team leaders continue to closely monitor the COVID-19 pandemic and create new ways to best take care of patients. This leads to making decisions, almost hourly, to respond to the challenges and uncertainty resulting from this situation.

In addition to direction from the state of South Carolina, MUSC Health closely follows CDC guidelines, and is learning in real-time from the experience of other hospitals and state systems around the country as we deal with this new virus.

Virtual Inpatient Visitation Program

We care about family presence and visitation when you are in the hospital. The Virtual Inpatient Visitation Program allows family and friends to visit from anywhere in the world using their internet-connected computer or smart phone! You can stay connected and safe from infections that could be spread in person.

Changes to Entry Points

MUSC Health will screen all visitors at tented/covered stations outside the hospitals. Visitors and vendors will be asked COVID-19 screening questions prior to gaining access to any hospital facility. Visitors considered high-risk for COVID-19 exposure or infection will be asked not to enter and advised to access musc.care, the MUSC Health Virtual Urgent Care platform, for further evaluation.

The entry points for MUSC Health facilities are as follows:

University Hospital
Adult Emergency Department
University Hospital main entrance (Horseshoe)

Storm Eye Institute
Enter through University Hospital main entrance
No public access - Ashley Avenue entrance

Ashley River Tower
Chest Pain Center door at the valet drop-off ramp
Connector entrance from the parking garage
No public access - main lobby entrance

University Hospital Extension (former Children's Hospital)
No public access

Clinical Sciences Building
No public access

Institute of Psychiatry
Main entrance

MUSC Shawn Jenkins Children’s Hospital and Pearl Tourville Women’s Pavilion Visitation Information