Patient & Family Centered Care
At MUSC Health, Patient-and Family-Centered Care means patients, their families, doctors, nurses and other healthcare staff partner to provide the highest quality of care. We do this by:
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Treating patients and family members with Respect and Dignity.
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Sharing information in ways that are affirming and useful.
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Collaborating with patients and families in their care.
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Enhancing independence and control through Participation.
MUSC Health supports a patient-and family-centered approach to improve safety, reduce errors, and improve outcomes. The patient defines who their family members are. Family members are not considered visitors to a loved one who is hospitalized. They are key participants in support, decision-making, and care. We do not have visiting hour restrictions and two people are always welcome at the bedside 24 hours a day, according to patient preferences. For more information, view this document (PDF).
Patient and Family Advisory Councils (PFACs) are comprised of patients/ family members with experience at an MUSC Health facility who meet monthly to partner with care team members in an effort to improve care for all.
Advise MUSC is a virtual program that allows us to gather real-time feedback from thousands of patients and families across the state of South Carolina. Advise MUSC ensures we are not making decisions for patients and families, without patients and families. If you would like to participate in this program, please contact the PFCC Coordinator.
Patient & Family Advisory Councils (PFACs)
The Patient-and Family Advisory Councils (PFACs) are a partnership of patients, families, and hospital staff members working together on hospital initiatives. The councils meet monthly to discuss issues such as patient-care, the environment, and healthcare policies and procedures. Families partner with staff in the planning, evaluation, and delivery of care.
- Adult PFAC - for patients and family members with an inpatient experience
- Adult Ambulatory PFAC - for patients and family members with experience in the clinics
- IOP PFAC - for patients and family members with experience at the Institute of Psychiatry
- Children's Health PFAC - for parents and caregivers of children who have had experiences in the hospital or clinics
- Youth Patient Advisory Council - for patients or siblings of patients (12 to 18 years of age) who have had experiences in the hospital
- Hollings Cancer PFAC - for patients and family members with experience at the Hollings Cancer Center
- Catawba PFAC - for patients or families with experience at MUSC Health Lancaster
- Midlands Division PFAC - for patients and families who have experience at any of the MUSC Midlands facilities
- Pee Dee Division PFAC - for patients and families who have experience at any MUSC Florence facilities
- Orangeburg PFAC- for patients and families who have experience at any MUSC Orangeburg facilities
Membership
Membership is open to current or past patients and families of MUSC Health. Patient and Family Advisory Council members are committed to:
• The welfare of all patients, families, and hospital staff
• Being open to and accepting of diversity in opinions and ideas
• Attending monthly meetings, either virtually or in-person
• Please complete the online application.
PFCC 2023 Annual Report
Quality & Safety
Quality & Safety Report (PDF)
Read More (PDF) open_in_newQuick Links
Contact Us
For more information on PFACs at MUSC Health or the Patient- and Family-Centered Care department, contact Caroline DeLongchamps at delongch@musc.edu or Jaicie Metz at metzja@musc.edu.
Patient Family Team
If you have a concern or complaint about your care, please contact our Patient and Family Liaison team at 843-792-5555 or visit their page here.
