Obtaining Medical Records

How To Obtain Medical Records via MyChart Patient Portal

MUSC Health offers you an easy way to access your medical records online through MyChart patient portal. Through MyChart, you can easily communicate with your doctor's office, schedule appointments, request prescription refills, review test results and more. If you are a patient of MUSC Health, select the MyChart link to access or create an account. Under the menu tab, click Request Medical Records.

How to Request Medical Records Online (eRequest)

MUSC Health now offers an Online Patient Record Request tool for the following individuals to request patient records:

  • Patients requesting their own records
  • Parents of minor patients requesting records
  • Caregivers acting on behalf of a patient (i.e. Power of Attorney)

Request medical records via secure website hosted by our release of information partner, Ciox. If you are unable to complete the request online, refer to the additional options to submit your medical records request.

The Online tool verifies your identity by asking for a photo of your driver's license, which can be taken via webcam or smartphone. If the patient is deceased, please make sure to attach a copy of the Certificate of Appointment as the Personal Representative of the estate.

Please note: Chrome, Safari and Firefox are the recommended browsers for this application.

If you encounter any issues with your electronic request, please call the appropriate MUSC Health site listed below.

Manual Request for Records

The Health Information Management department at MUSC Health fulfills requests for information for medical records and billing for all inpatient, outpatient, and clinical services affiliated with MUSC Health. The Release of Information staff will be happy to assist you in obtaining your medical records and/or billing information upon receipt of a valid authorization. You can mail, email, fax, or personally deliver your authorization to the facility location of your choosing, Monday through Friday, 8:00 a.m. to 4:00 p.m.

All requests should be submitted to one of the sites below. Requests should not be submitted to a provider's office or clinic.

MUSC Health Charleston
(including Institute of Psychiatry)
Phone: 843-792-3881
Fax: 843-792-5460
Email: ROIauthrequest@MUSC.edu

MUSC Health Chester
Phone: 803-581-3151, Ext. 5214
Fax: 843-985-9624
Email: ches-roiauthrequest@musc.edu

MUSC Health Black River
Phone: 843-674-2160
Fax: 843-674-2198
Email: flor-roi-request@musc.edu

MUSC Health Florence
Phone: 843-674-2160
Fax: 843-674-2198
Email: flor-roi-request@musc.edu

MUSC Health Columbia Downtown, Northeast/Clinics
Phone: 803-256-5722
Fax: 803-400-5065
Email: COLROI-authrequest@musc.edu

MUSC Health Kershaw
Phone: 803-713-6232
Fax: 803-713-6600 or 803-713-6327
Email: KMCROI-authrequest@musc.edu

MUSC Health Lancaster
Phone: 803-313-3146 or 803-313-3147
Fax: 803-286-1871
Email: lanc-roi-requests@musc.edu

MUSC Health Marion
Phone: 843-431-2428
Fax: 843-431-2432
Email: mari-roi-auth@musc.edu

MUSC Health Orangeburg
Phone: 803-395-2272
Fax: 803-395-4011
Email: OBG-ROI-Auth@musc.edu

MUSC College of Dental Medicine
Phone: 843-792-3881
Fax: 843-792-5460 or 843-876-8055
Email: cdm-roi-auth@musc.edu

Authorization Form for Medical Records Release

Learn more about MUSC's Privacy Practices and Your Protected Health Care Information.

Additional information regarding disclosure of patient medical information.