Virtual Appointment (Telehealth) Help
Please prepare for your telehealth visit by making sure you find a space with a good internet connection that is quiet and private. You should also check your camera and microphone if you haven’t used them recently. Thank you and we look forward to seeing you soon.
Virtual Video Visit Instructions
Important Information
- Attention: This is a virtual video visit. Please disregard the clinic location directions and do not go to the clinic.
- Attention: You may experience a wait after joining the video visit. Please stay in the virtual waiting room while waiting for your provider.
- Required: You must be in the state of South Carolina during the video visit.
- Required: You need a device with a camera, email, and text messaging capabilities.
- Required: If the video visit is for a child, you must have them with you at the start of the visit.
- Security: The video visit will use ANDOR, a secure, HIPAA-compliant video software.
Tips for your video visit
- For technical support, call 843-792-4864.
- Make sure you have a strong internet connection. Test your equipment and internet connection.
- Update your device to the most current version and reboot your device. Make sure you have an appropriate browser downloaded based on your device type.
- Review audio/video tips based on your type of device:
The Day of Your Video Visit
- Choose a quiet location (not while driving).
- Be near your device and click links promptly.
- Consider placing your phone on “Do Not Disturb” to avoid interruptions.
- Please do not use other apps or websites that play audio, such as TikTok or YouTube, while waiting for your provider. This may interfere with your video visit.
- If the visit is for your child, you must have them with you at the start of the visit.
Need Assistance?
For help with your video visit, call 843-792-4864. Support is available Monday through Friday from 8 a.m. to 5 p.m.
To reschedule or cancel your video visit, call 843-792-1414.
