MUSC Health Video Visit Help

Virtual Video Visit Instructions

If you have a scheduled video visit, please do not go to the clinic, even if directions are listed in MyChart. This visit will take place virtually.
You may experience a brief wait after joining your video visit — just like at a regular doctor’s office. Please stay in the virtual waiting room until your provider arrives.
You must be physically located in South Carolina at the time of your video visit.
To complete your visit, you'll need a device that has:
- A working camera
- Email access
- Text messaging capabilities
If the visit is for a child, the child must be present at the start of the visit.
MUSC uses a secure, HIPAA-compliant telehealth platform to protect your privacy.

You'll receive a from MUSC's telehealth platform two days before your visit. These messages will include a link to check in early.

1. Click the link in your reminder message.

Example Text Message:

Example Email (will be from ThinkAndor@AndorHealth.com):

2. A security screen will ask you to confirm your name and date of birth. Enter your information and click Next Step.

3. One the Welcome screen, click Next Step.

4. If you haven't signed an MUSC consent form in the last year, you'll be asked to complete one. Read the form, sign, and click Next Step.

5. You'll review important information about being in South Carolina and not driving during the visit.

6. If you have Medicare, complete the extra questionnaire that appears.

7. Enter information about your visit, including:

8. When you see a "Thank You" screen, your check-in is complete. You can now close the page.

Choose a quiet, private location (do not join from your car or while driving).
Be near your device and ready to join the visit when the link arrives.
Turn on Do Not Disturb mode on your phone to avoid interruptions.
Avoid using other apps that play sound (like YouTube or TikTok) during your wait.
If the visit is for your child, you must have them with you at the start of the visit.Check-In on Andor

1. 15 minutes before your appointment, you will receive a text and email with a link. Click the link to check in.

Example Text Message:

Example Email (will be from ThinkAndor@AndorHealth.com):

2. Confirm your name and date of birth, then click Next Step.

3. A welcome screen will appear. Click Next Step.

4. The telehealth platform will automatically test your camera, microphone, and browser settings.

If you do not see two check marks, please call the Telehealth Technology Team at 843-792-4864.

5. Confirm that you are located in South Carolina and answer any additional questions.

6. To add a family member or support person to the visit, enter their name and phone number when prompted.

7. Click Join Now to enter the visit and wait for your provider. They may be finishing with another patient, so thank you for your patience.

8. If disconnected, you will receive a new text and email when the provider is ready — or simply click your original check-in link again.

For technical support, contact the Telehealth Technology Team at 843-792-4864 (Available Monday through Friday, 8 a.m. to 5 p.m.).
To reschedule or cancel your video visit, call 843-792-1414.
If you miss your scheduled video visit, you may receive a follow-up call from MUSC to see if you need help using the telehealth platform or connecting to your appointment in the future.