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The Surgery Center at Edgewater Patients Rights

The patient and patient's representative or surrogate has the right to:

  • Be free from discrimination or reprisal
  • Voice grievances regarding treatment or care that is (or fails to be) provided
  • Be fully informed about a treatment or procedure and the expected outcome before it is performed
  • Personal privacy
  • Respect, dignity and comfort
  • Receive care in a safe setting
  • Be free from all forms of abuse or harassment
  • Receive information about their privacy rights and how their information can be used
  • Privacy and confidentiality of medical record information
  • Make informed decisions regarding care
  • Formulate an Advance Directive
  • Delegate his/her right to make informed decisions to another person
  • Know if your physician has a financial interest or ownership of the center
  • File a grievance

If a patient is adjudged incompetent under applicable State laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under State laws to act on the patient's behalf.

If a State court has not adjudged a patient incompetent, any legal representative or surrogate designated by the patient in accordance with State law may exercise the patient's rights to the extent allowed by State law.

SC State

The Patient and the patient's representative or surrogate has the right to:

  • Know the care, treatment, procedures, surgery and/or services to be provided
  • Informed consent for care, treatment, procedures, surgery and/or services
  • Respect for his/her property
  • Freedom from mental and physical abuse and exploitation
  • Privacy while being treated and while receiving care
  • Respect and dignity in receiving care, treatment, procedures, surgery and/or services
  • Refusal of treatment and be informed of the consequences of refusal of treatment
  • Refusal of experimental treatment and drugs
  • Consent in writing for participation in research and the consent retained in his/her medical record
  • Confidentiality and privacy of records. Written consent obtained prior to the release of information except to persons authorized by law. If the patient is mentally incompetent, written consent is required from the patient's responsible party

Accreditation Association for Ambulatory Health Care (AAAHC)

The patient or as appropriate the patient's representative is responsible for:

  • Providing complete and accurate information the best of his/her ability about his/her health, any medications taken, including over-the-counter products and dietary supplements, and any allergies or sensitivities
  • Following the treatment plan prescribed by his/her provider and participating in his/her care
  • Providing a responsible adult to transport him/her home from the facility and remain with him/her for 24 hours, if required by the provider
  • Accepting personal financial responsibility for any charges not covered by insurance
  • Behaving respectfully toward all the health care professionals and staff, as well as other patients
  • Be provided to the degree known, information concerning their diagnosis, evaluation, treatment and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
  • Be given the opportunity to participate in decisions involving their health care, except when such participation is contradicted for medical reasons
  • Know services available at the facility
  • Know provisions for after-hours and emergency care
  • Know fees for services
  • Know payment policies
  • Formulate advance directives
  • Know the credentials of health care professionals
  • Know if their is an absence of malpractice insurance coverage
  • Know how to voice grievances regarding treatment or care
  • Know methods for providing feedback, including complaints
  • Be informed of their right to change providers if other qualified providers are available.

If you, your representative or surrogate have a concern or complaint, please speak to the receptionist, nurse, physician or your caregiver; we will address your concern(s). You may also contact the Facility Administrator. We guarantee there will be no retaliation should you, your representative, or surrogate, choose to report a complaint or grievance. If your concern cannot be immediately resolved the facility will investigate the complaint/ grievance and notify you within seven days of the receipt, in writing, of the outcome of the investigation.

If you are not satisfied with the response of the Surgery Center you may contact the state of South Carolina via:

Mail:
DHEC Bureau of Health Facilities Licensing
2600 Bull Street
Columbia, SC 29201
Phone: 803-545-4370
Website: www.scdhhs.gov
Email: BHFL@dhec.sc.gov

You may also contact AAAHC via:

Mail:
Accreditation Association for Ambulatory Health Care, Inc.
5250 Old Orchard Road, Suite 200
Skokie, Illionois 60077
Phone: 1-847-853-6060

Note: Role of the Ombudsman is to ensure that Medicare Beneficiaries receive the information and help them to understand their Medicare options and to apply their Medicare rights and protections.

All Medicare beneficiaries may also file a complaint or grievance with the Medicare Beneficiary Ombudsman. Visit the Ombudsman’s webpage on the web at medicare.gov.

Patient Consent to Resuscitative Measures

Not a revocation of advance directive or medical powers of attorney.

All patients have the right to participate in their own health care decisions and to make Advance Directives or to execute powers of attorney that authorize others to make decisions on their behalf based on the patient's expressed wishes when the patient is unable to make decisions or unable to communicate decisions. This surgery center respects and upholds those rights.

However, unlike in an acute care hospital setting, the surgery center does not routinely perform "high risk" procedures. Most procedures performed in this facility are considered to be of minimal risk. Of course, no surgery is without risk. Be sure to discuss the specifics of your procedure with your physician who can answer your questions as to its risks, your expected recovery and care after your surgery.

Therefore, it is our policy, regardless of the contents of any advance directive or instructions from a health care surrogate or attorney in fact, that if an adverse event occurs during your treatment at this facility, we will initiate resuscitative or other stabilizing measures and transfer you to an acute care hospital, further treatment or withdrawal of treatment measures already begun will be ordered in accordance with your wishes, advance directive or health care power of attorney. Your agreement with this policy by your signature on this page does not revoke or invalidate any current health care directive or health care power of attorney.

If you do not agree to this policy, we are pleased to assist you to reschedule the procedure.