Patient- & Family-Centered Care

At MUSC Health, Patient- and Family- Centered Care is an approach to care that respects and values patients and families as essential partners in care. We do this by:

• Treating patients and family members with respect and dignity.

• Sharing information in ways that are affirming and useful.

• Collaborating with patients and families in their care.

• Enhancing independence and control through participation.

Patient & Family Advisory Councils (PFACs) & Meeting Schedules

The Patient-and Family Advisory Councils (PFACs) are a partnership of patients, families, and hospital staff members working together on hospital initiatives. The councils meet monthly to discuss issues such as patient-care, the environment, and healthcare policies and procedures. Families partner with staff in the planning, evaluation, and delivery of care.  

Adult PFAC – For patients and family members with an inpatient experience.

• Meets on the second Monday of each month from 5:30 p.m. to 7:00 p.m.

Adult Ambulatory PFAC– For patients and family members with experience in the clinics.

• Meets on the third Wednesday of each month from 1:30 p.m. to 3:00 p.m.

Catawba PFAC – For patients or families with experience at MUSC Health Lancaster.

• Meets on the fourth Monday of each month from 2:00 p.m. to 3:00 p.m.

Children's Health PFAC – For parents and caregivers of children who have had experiences in the hospital or clinics.

• Meets on the third Tuesday of each month from 6:00 p.m. to 7:30 p.m.

Hollings Cancer PFAC – For patients and family members with experience at the Hollings Cancer Center.

• Meets on the second Tuesday of each month from 5:30 p.m. to 7:00 p.m.

Institute of Psychiatry (IOP) PFAC – For patients and family members with experience at the Institute of Psychiatry.

• Meets on the third Tuesday of each month from 5:00 p.m. to 6:00 p.m.

Leatherman Behavioral PFAC – For patients and family members of patients who have received care at Leatherman Behavioral Care Pavilion located in Florence.

• Meets on the second Wednesday of each month from 5:00 p.m. to 6:00 p.m.

Midlands Division PFAC – For patients and families who have experience at any of the MUSC Midlands facilities.

• Meets on the third Thursday of each month from 5:00 p.m. to 6:00 p.m.

Orangeburg PFAC – For patients and families who have experience at any MUSC Orangeburg facilities.

• Meets on the third Wednesday of each month from 12:00 p.m. to 1:00 p.m.

Pee Dee Division PFAC – For patients and families who have experience at any MUSC Florence facilities.

• Meets on the third Thursday of each month from 10:00 a.m. to 11:30 a.m.

Sickle Cell PFAC – For patients and family members of patients who have received care for sickle cell disease at any MUSC facility.

• Meets on the third Friday of each month from 1:00 p.m. to 2:00 p.m.

Membership

Membership is open to current or past patients and families of MUSC Health. Patient and Family Advisory Council members are committed to:

• The welfare of all patients, families, and hospital staff
• Being open to and accepting of diversity in opinions and ideas
• Attending monthly meetings, either virtually or in-person
• Please complete the Patient & Family Advisory Council Volunteer application 

If you are an MUSC care team member interested in referring a patient or family member for PFAC membership, please complete the Patient & Family Advisor Request form.