Frequently Asked Questions

Please review our frequently asked questions below. You may also reach a customer service representative by phone Monday through Friday from 8 a.m. to 4:30 p.m. by calling 843-792-2311 or 800-598-0624.

Billing & Insurance 

Will I receive a separate statement from MUSC hospital and MUSC Physicians?

 You will receive one statement containing both charges.

What are the out-of-network insurance plans not accepted by MUSC Health?

Following are the out-of-network insurance plans not accepted by MUSC Health (except in case of emergency)*:

Out of State Medicaid Plans

* There are other plans which might be out-of-network with MUSC Health. If you are unsure if your plan is in-network with MUSC Health, please check with your insurance plan before scheduling services.

Find more information about in-network and out-of-network plans.

How do I find out if my insurance is considered In-Network at MUSC Health?

Our registration, scheduling, and financial counseling staff can assist you in understanding the network status of your insurance. Also, your insurance company can provide that information to you. Please do not hesitate to call customer service if you need help getting in contact with an MUSC representative to help.

What if I don’t have insurance? 

A small payment amount, referred to as a visit deposit, will be required from uninsured patients at the time of service. Patients having multiple visits will be required to pay a deposit for each visit.

This is only a deposit, patients will be responsible for all remaining balances and will receive a statement for these balances.

What if my insurance carrier denies payment or I receive services not covered by my insurance policy?

In most cases MUSC Health will act on your behalf to understand the reason for the denial or coverage decision. However, patients are responsible for any charges not paid/covered by their insurance carrier.

Are there any differences in costs depending on whether I receive care in a hospital based clinic or a physician office?

Many insurance plans may pay for health care services provided in an outpatient hospital setting differently than those provided in a physician’s office. In a hospital based clinic, your insurance may require that you meet your annual deductible and/or require that you pay a percentage of the bill. You should check with your insurance carrier if you have any questions regarding your financial responsibility.

I am currently on a payment plan, can today’s visit deposit or copay/coinsurance be added to my payment arrangement? 

No, payment arrangements are for care received in the past. Copay/coinsurance is an agreement between you and your insurance carrier and is expected to be paid at point of service.

Paying Your Bill 

What if I can’t afford to pay my bill?

Please contact our Customer Service Department at 843-792-2311 or 800-598-0624 if you are unable to pay your bill in full. Our representatives can assist you in determining the right solution in meeting your financial responsibility. If you are uninsured and need assistance with obtaining insurance, MUSC has several ways to provide help:

  • No interest payment arrangements.
  • Certified Applications Counselors on staff that can assist with the application process for Market Place Insurance.
  • A team that will assist you in applying for Medicaid or other sources of funding for your care.
  • We have a financial assistance program. 

How do I pay my bill online?

Please login to MUSC Health MyChart

What information is needed to set up bill pay through my personal bank?

You will need to reference your Guarantor ID, which is listed on any patient statement.

MUSC Physicians and MUSC Hospital address

MUSC Health
P.O. Box 23317
New York, NY 10087-3317

MUSC Physicians-Primary Care address

MUSC Health
P.O. Box 23317
New York, NY 10087-3317

I signed up for paperless billing but I still received a statement in the mail. Why?

If the monthly statement cycle was already in production on the date you selected paperless billing, a paper statement will still generate for that month only. You will not receive further paper statements as long as your account balance remains current.

Can I pay my balance at my doctor’s appointment? Will I get a receipt?

We have several options available to assist you in making a payment. You can pay online through our MyChart system. You can also send payments through the mail or call us directly to make a payment. If you prefer to pay in person you may do so at your appointment, or in our West Ashley office.

MUSC Health Single Billing Office
Parkshore Centre
1 Poston Road
Suite 135
Charleston, SC 29407

Please note: When paying in person you should always be offered a receipt.

Please call 843-792-4873 if you are not given a receipt for your payment.

Cost Estimates

How much will my medical procedure cost?

We can help you calculate your covered and non-covered expense. MUSC offers the services of a financial counselor to patients who need help estimating their insurance covered and out-of-pocket expenses for a wide range of medical and surgical procedures prior to receiving treatment at one of MUSC’s facilities.

How do I request a cost estimate from a financial counselor?

Call our Customer Service Department at 843-792-2311 or 800-598-0624 Monday through Friday, 8 a.m. to 4:30 p.m. or send us a secure message 24/7 by accessing MyChart. We also have several commonly asked about services available for self service cost estimation through MyChart.

What is the Transparency of Hospital Charges Rule and what does it mean to me as a patient?

Below are links to the hospital charge master as required by Medicare under the Requirement for Transparency of Hospital Charges Rule and the standard charges for each diagnosis-related group (DRG) as established under section 1886(d)(4) of the Social Security Act. The intention of the rule is to help patients understand their potential cost estimate and comparisons across facilities.

Hospital charge masters are complex. We do not recommend trying to interpret the lengthy and complicated hospital charge master to determine your out-of-pocket costs. Instead, please call our Customer Service Department at 843-792-2311 or 800-598-0624 Monday through Friday from 8 a.m. to 4:30 p.m. or send us a secure message 24/7 by accessing MyChart to request a cost estimate.