access intranet after hours circle-arrow apply blog caret circle arrow close closer look community outreach community outreach contact contact us down arrow facebook lock solid find a provider find a clinical trial find a provider find a researcher find faculty find-a-service how to apply join leadership left arrow locations logo make a gift map location maximize minimize my chart my chart notification hp notification lp next chevron right nxt prev pay your bill play previous quality and safety refer a patient request a speaker request appointment request an appointment residents corner rss search search jobs Asset 65 submit a story idea symptom checker Arrow Circle Up twitter youtube Dino Logo External Link University Logo Color University Logo Solid Health Logo Solid Arrow Right Circle Book Calendar Date Calendar Search Date Diploma Certificate Dollar Circle Donate Envelope Graduation Cap Map Pin Map Search Phone Pills Podcast

Patient & Family Liaison

Contact Us

Patient and Family Liaisons are available to offer assistance to patients and their families who have questions, concerns, suggestions, or complaints about care or services provided by MUSC Health.

Patients are always encouraged to try to resolve issues directly with the care provider involved, but when that is not possible or is not successful, the Patient and Family Liaison Program can offer assistance.

Care providers may choose to refer individuals to the Patient Family Liaison Program when they know of a concern or complaint that is beyond the scope in which they can affect a resolution.

If you would like to comment on your experience as a patient at an MUSC Health facility, you are encouraged to contact the MUSC Health Patient and Family Liaison Program at 843-792-5555 during business hours, or, complete the online form below. You may also email us directly at ptfamlia@musc.edu.

Please note that responses to written comments may take up to three business days. After business hours, ask your nurse or nursing manager on the nursing unit to contact the house supervisor.

Our mailing address is as follows:

MUSC Patient & Family Liaison
University Hospital
171 Ashley Avenue, Room 279
Charleston, SC 29425

If your concerns are not resolved through contacting the hospital, you are encouraged to contact the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) at 800-994-6610. Read more about Patient Rights and Responsibilities.

Patient Liaison Contact Form

Name of Person Submitting Report




Patient's Information



Please provide us with information about the MUSC facility where you received service