Desktop / Laptop Access

pc guide

Video Appointment Details

1) Patients will receive an invitation to their provider’s room via email or text according to the instructions shared during scheduling. Click the link to check in for the appointment at the scheduled time.

pc guide step 1

2) Once at the check-in screen, enter the patient's first and last name and press “Check In” as indicated in the image below. If you are calling on behalf of a child, please have them with you and put the child’s name where it says “Enter your name here.”

pc guide step 2

Virtual Waiting Room

You will now be placed into the virtual waiting room. Simply wait until your provider starts the call. You will be asked to turn on the video and microphone when the call begins. Your device’s video and microphone are enabled when they appear black and are disabled when they appear red as shown in the images below.

Please be flexible with your clinician’s arrival time. Your clinician can see that you are in the waiting room but may still be finishing with another patient. They will join you soon.

pc waiting room

pc waiting room pc waiting room

Test your Audio & Video

As you await the arrival of your provider, click the “Pre-Call Test” button at the bottom left of your screen and your computer will automatically check your audio and video settings to make sure your system is technically ready. Please consider taking your visit from a quiet, well-lit room.

pc waiting room

Downloadable PDF

Desktop User Guide

Contact Support Number

Support available from 8 a.m. to 5 p.m., Monday through Friday