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Virtual Primary Care

Primary Care That’s Convenient, Easy to Schedule, and Focused on You

Virtual Primary Care at MUSC makes it simple to get the care you need - without the drive or the waiting room – and with extended hours from 7 a.m. to 7 p.m., Monday through Friday

Connect with a knowledgeable primary care provider from home or work and get personalized care that fits your busy life. Get the care you need for everyday health, chronic conditions, preventive screenings, wellness and mental wellbeing.

Virtual Primary Care supports your whole health — from preventive check-ins to managing ongoing conditions, including concerns related to weight, stress, sleep, anxiety, and mood.

We commonly help patients with:

  • Chronic condition management, like diabetes and hypertension
  • Weight management
  • Preventive and routine care
  • Common illnesses such as cold and sinus symptoms
  • Medication management
  • Support for stress, anxiety, and other mental health concerns

If you need in-person care, your provider will guide you to the right next step within MUSC Health.

Woman sitting in a living room using a tablet during a telehealth appointment.

Why Patients Choose Virtual Primary Care

Virtual Primary Care combines the convenience of online visits with the trusted expertise of MUSC Health. Each visit is designed to be personal, high quality, and focused on supporting both the care you need today and your long-term health — including both physical and mental wellbeing.

Patients appreciate how easy it is to schedule and connect, but what matters most is the quality of care. You can build a long-lasting relationship with a provider dedicated to you, who takes time to listen, understand your health concerns, and deliver thoughtful, evidence-based guidance tailored to you.

Schedule a visit today

Simple Experience From Start to Finish

Scheduling your appointment is a quick and seamless process, with a secure and easy login. Our sessions start promptly, ensuring your time is valued. During your visit, your dedicated virtual primary care provider will work with you to understand your health goals and then partner to design a personalized care plan that meets your needs.

Backed by MUSC Health

Virtual Primary Care is delivered in partnership with Ovatient, enabling MUSC Health to provide experienced virtual care providers and coordinated follow-up that remains connected to your ongoing MUSC Health care.

Visits take place through the secure Ovatient MyChart platform. While this is separate from your MUSC Health MyChart, the accounts can be linked so you can manage your care seamlessly in one place. (See our FAQ for step-by-step guidance.)

Virtual Primary Care is covered by any in-network health plan, including Medicare and Medicaid. Patients may also choose a flat self-pay rate of $80 per visit.

Virtual Care FAQs

All of our virtual care options allow you to be seen quickly using your smartphone, tablet or computer:

Virtual Urgent Care

  • For minor illnesses and injuries that do not require an in-person physical exam. A virtual urgent care visit might include sprains, strains, cough/cold symptoms, flu symptoms, rashes, COVID concerns and more
  • Use an asynchronous chat feature or video visit with the next available provider with a prescription sent to your pharmacy in 15 minutes.

Scheduled Virtual Primary Care Visit

  • For preventive check-ins, managing ongoing conditions, including concerns related to weight, sleep, stress, anxiety, and mood.
  • Preferred option for scheduled appointments or recurring appointments with the same provider.
  • Perfect for those looking for in-depth discussions about your overall health, preventive care, and management of chronic conditions.
  • Video consultation and secure messaging.

Virtual primary care visits are covered by any in-network health plan at MUSC, including PEBA, Medicare, Medicaid and TRICARE. If you don’t have insurance, you can also pay $80 a visit.

Providers are specially trained to conduct consultations with patients over video visits. During these visits, the provider may ask about symptoms, medical history, and any concerns you may have. They may also provide instructions for self-examination or use specialized equipment that you have access to, such as a smartphone with a high-resolution camera.

All of our virtual care options allow you to be seen quickly using your smartphone, tablet or computer.

All of the care you receive from your virtual care provider is coordinated with other care team members at MUSC Health and is connected to your medical record and MUSC MyChart. You will always be directed to the most appropriate type of care for your specific needs.

MUSC Health has partnered with Ovatient to provide virtual care services for its patients.

Ovatient offers comprehensive and easy-to-access virtual health services — including primary care, urgent care, and integrated behavioral health. Their services are covered by any in-network health plan at MUSC, including Medicare and Medicaid. Patients can also choose to pay with affordable and convenient options. With Ovatient, you build long-lasting relationships with trusted healthcare professionals and access quality care quickly, affordably and conveniently, no matter where you are. And if you need in-person care for things like tests, X-rays, and referrals to specialty care, Ovatient will smoothly connect you to the local health providers you trust at MUSC Health.

Learn more about Ovatient on the Ovatient website.

Our virtual primary care providers can be a key part of your ongoing medical care team.

To select a Virtual Primary Care provider as your primary care physician:

  1. Book your first Virtual Primary Care visit with that provider.
  2. Create an Ovatient MyChart and then link to your MUSC Health MyChart account to keep your records and care plan connected and accessible in either MyChart. It's easy and only takes seconds to link your accounts. This quick explainer will show you how.
  3. For future visits, choose the same provider again in MUSC Health MyChart or the MUSC Health provider directory.

If your health concern is of an urgent nature, you can select our virtual urgent care service. You will be able to see a provider by video or asynchronous chat.

Linking MyChart Accounts

Virtual Primary Care appointments are conducted through a partnership with Ovatient. Patients may create a separate MyChart for this visit and link this account to your MUSC Health MyChart account. This quick explainer will show you how.

All of the information from your virtual primary care visit will be recorded in your Ovatient MyChart. After linking with your MUSC Health MyChart, your medical records can be shared between accounts for easy access by you and your care team at MUSC Health.

Amelia
Virtual Assistant
Hello, I am Amelia. How can I help you today? If this is a medical emergency, please call 911 or report to your local emergency room.
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